How Lean Engineering is Revolutionizing Bpifrance's Digital Factory: 5 Key Principles for Sustainable Transformation
🏭 Lean Engineering isn't just a method - it's a mindset that's radically transforming how we create value at Bpifrance's Digital Factory.
Originally shared on October 24, 2024
I'm thrilled to have been driving this mindset for the past year, particularly with the support of my Lean coach Sandrine Olivencia who guides me through this continuous transformation journey.
Here's how we're concretely applying these principles to serve our mission: creating the best digital banking experience for the French economy 🚀
1️⃣ Our Thinking People System (TPS):
People at the heart of our system
Early problem detection
Swift resolution
Continuous improvement
→ Result: Stable products, delighted users (excellent NPS), fulfilled teams (impressive eNPS), and controlled environmental footprint
2️⃣ On the ground, always on the ground:
Bi-monthly Gemba walks: I go where value is created
Systematic PDCA (Plan-Do-Check-Act) by each Management Committee member
Weekly analysis of user, employee, and sponsor feedback
→ Ground reality guides our decisions: "Show me"
3️⃣ Continuous improvement in action:
Structured Problem Solving
6-step Kaizen: from identification to anchoring
Progressive implementation of pull flow
→ Every day, we progress together
4️⃣ Measurement as our compass:
"What doesn't get measured doesn't improve"
Product metrics
User satisfaction
Technical performance
Environmental impact
→ Data illuminating our choices
5️⃣ Trust as our foundation:
Transparency
Team empowerment
Embraced right to fail
→ Hundreds of collaborators moving in the same direction
The impact?
Consistent customer satisfaction
Engaged and passionate teams
Sustainable transformation of our way of working
Operational excellence serving the French economy
Lean Engineering isn't a destination - it's a journey. Every day, our product, tech, cloud, UX, and data talents are reinventing how we create value for the French economy.
How do you apply Lean principles in your organization?
#LeanEngineering #Innovation #DigitalTransformation #Leadership #Tech #ProductDevelopment #Bpifrance